Anticipate an estimated delivery time of approximately 2-10 business days, including the processing time of 1-5 business days.

Please note that some products may have different handling times. We recommend checking the product description for specific processing details. Once your order has been shipped, you will receive a tracking number so you can follow your delivery.

Please note that processing times may vary during peak seasons or special promotions.

Yes, you can contact us via support@furnirem.com to change your address.

Yes, we ship our products worldwide, including the United States, European countries, and Australia. Shipping times may vary depending on the destination.

We work with reliable international shipping companies including FedEx, UPS, and DHL. The carrier may vary depending on your location and the size of the shipment.

Yes, in many cases we can schedule a delayed shipment if the requested delivery date is not too far in the future. Please inform us via support@furnirem.com about your preferred delivery date when placing the order or shortly afterward.

For smaller items such as side tables and C tables, orders are typically shipped together and delivered at the same time.

For larger products like dining tables or dining table sets, we ship tabletops and legs separately to ensure safe delivery and prevent damage during transit. Because of this, your order may arrive in 2–3 separate packages, and deliveries may occur at different times depending on the shipping process.

All of our products are manufactured and shipped from Turkey, where they are carefully produced and prepared for international delivery.

We offer a 14-day return policy, which means you can request a return within 14 days of receiving your item.

To be eligible for a return, items must be in the same condition as received—unused, unworn, with tags, and in the original packaging. A receipt or proof of purchase is also required.

The buyer is responsible for return and exchange shipping costs.

Yes, all returns must be approved in advance. Items sent back without prior authorization will not be accepted.

To initiate a return, please contact us at support@furnirem.com. Once your request is approved, we will provide instructions on how and where to send your item.

Once you receive your order, returns must be shipped back within 30 days.

If your item arrives damaged or defective, you must contact us within 14 days of the delivery date.

If you notice any damage upon delivery, we recommend checking the item before accepting it. Shipping companies deliver packages to anyone available at the address or leave package(s) at the doorstep; however, if someone is present, they can request a damage report from the courier

In most cases, couriers leave package(s) at the doorstep rather than handing them directly to someone in person. If you have already received the item, no need to worry. Please take clear photos of both the packaging and the damaged product and send them to support@furnirem.com. This is very important for us to open a case with the shipping company. Once reviewed, we will coordinate the next steps, including sending a replacement and arranging the return of the damaged item.

Claims reported after 14 days from delivery cannot be processed and will not be eligible for a refund or replacement.

After we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed back to your original payment method.

Please note: Processing times vary by bank or credit card company.

Generally refund transactions are reflected in the card account within 1-3 business days for payments made with credit cards and within 7-14 business days for payments made with debit (debit) cards.

If more than 15 business days have passed since your refund was approved and you haven’t received it, contact us at support@furnirem.com.

Our return address is:

GENESIS WOODESIGN LLC
142 Belmont Dr, Unit 3
Somerset, NJ, 08873
United States

Please note that returns must be approved in advance. Once your return request is accepted, we will provide detailed instructions to ensure your return is processed correctly.

For custom-made orders, we are unable to accept cancellations once the order is placed.

For standard orders, you may cancel before the item has been shipped. If the order has already been shipped, the return process will apply, and the buyer will be responsible for any return shipping costs.

Most of our products are made-to-order, so even if an item appears out of stock, it may still be available for production. However, some products are kept in stock for faster shipping.

If you see that a product is out of stock, please contact us via chat or email, and we will provide detailed information on availability and estimated delivery times.

We can customize the dimensions of most of our products. If you need a different width, height, or depth than the standard sizes listed on our website, please contact our customer service team before placing your order. We will be happy to check the feasibility and provide you with the available options.

We offer special pricing for bulk purchases. The discount rate depends on the quantity and type of products ordered. If you are planning to place a large order, please contact us so we can provide a customized offer.

Wood is a natural material that expands and contracts with changes in humidity. To minimize movement, maintain a room temperature between 18–24°C (64–75°F) and relative humidity between 40–60%. Avoid placing furniture near heat sources, air conditioners, or in direct sunlight.

• Use coasters or mats under hot, cold, or wet items.
• Wipe up spills immediately with a soft, dry cloth.
• Clean regularly with a slightly damp cloth and dry immediately. Avoid harsh chemicals or abrasive cleaners.
• Never use furniture in damp or unventilated areas such as bathrooms or basements.

Our products are generally designed and manufactured for indoor use. Exposure to direct sunlight, rain, humidity, or extreme weather may damage the wood over time.

Exception: The balcony bar table is suitable for outdoor use. Please always check the specific usage and care instructions on each product’s page to ensure proper handling and longevity.

Our products are finished with a high-quality water-based varnish, which protects the wood surface and makes it suitable for long-term everyday use. Additional protective oils are not required, but you may apply them if you would like extra protection or a slightly different finish over time.

Many of our customers have purchased our products for use in restaurants, cafés, and other commercial spaces. So far, we have not received any negative feedback regarding their performance in such environments.

We prioritize safe and environmentally friendly materials. Our products are finished using water-based paints and varnishes, which are widely used in furniture production due to their low odor and reduced chemical content. We do not use harsh chemical coatings in our finishing process.

Wood reacts to temperature and humidity changes. To prevent warping, cracking, or damage, keep your furniture in a stable indoor environment and never expose it to rain, moisture, or outdoor weather conditions.