Return Policy

 

Return Policy

We offer a 14-day return policy, which allows you to request a return within 14 days of receiving your item.

Eligibility for Returns
To qualify for a return, your item must:

  • Be in the same condition as when you received it.
  • Be unworn, unused, with tags, and in its original packaging.
  • Include the receipt or proof of purchase.

How to Start a Return
To initiate a return, contact us at support@furnirem.com. Once your return request is approved, we will provide detailed instructions on how and where to send your package. Please note:

  • Items returned without prior authorization will not be accepted.
  • The buyer is responsible for return and exchange shipping fees.
  • Returns must be shipped back within 30 days of receiving your order.

For any questions about returns, feel free to contact us at support@furnirem.com.

Refunds
After we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed back to your original payment method.
Please note:

  • Processing times vary by bank or credit card company.
  • If more than 15 business days have passed since your refund was approved and you haven’t received it, contact us at support@furnirem.com.

Damaged or Defective Items (IMPORTANT)

Please inspect your order immediately upon delivery.

  • If your item arrives damaged or defective, you must contact us within 14 days of the delivery date.
  • This timeframe is required due to carrier transportation rules and conditions.
  • Claims reported after 14 days from delivery cannot be processed and will not be eligible for a refund or replacement.

To report a damaged item, please contact support@furnirem.com and include:

  • Your order number
  • Clear photos of the damaged item
  • Photos of the packaging (inside and outside)

Once we receive and review the submitted photos and information, we will assess the claim and offer either a refund or a replacement, in accordance with the customer’s preference, subject to eligibility and carrier approval.